Primary Responsibilities:
• Provide subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation.
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution.
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.
• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation.
• Maintain system documentation, including design specifications and build records.
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed.
• Execute all phases of testing, including unit, system, and integrated testing for Epic Healthy Planet workflows.
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development.
• Collaborate with training teams to develop and maintain application-specific training materials.
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.
• Ensure compliance with organizational standards for system configuration and change control.
• Build and maintain strong relationships with end users, stakeholders, and business partners.
• Facilitate communication across teams from requirements gathering through implementation.
• Troubleshoot and resolve application issues, escalating complex problems as appropriate.
• Maintain deep knowledge of Epic functionality and operational workflows.
Required skills:
Applications: Ambulatory, Care Everywhere or EpicCare Link.
• Minimum of 5 years of experience in the healthcare industry, including at least 3 years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.
• Minimum of 4 years of experience with Epic implementation and/or support
Benefits Featured
Medical, Dental , and Vision Insurance is offered to qualified candidates.
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